Legal
Privacy Policy
Stone Wool Supply collects information only to reply to your B2B inquiries. No third-party marketing list, no data resale.
Who we are
Stone Wool Supply is the trade name used by Sinnoh, operating as the authorized international distributor of Taishi® Rock Wool from Shandong Taishi Group. Contact: info@stonewoolsupply.com.
What information we collect
Form submissions collect: full name, company, country, work email, phone (optional), product interest, and project details. Website analytics collect anonymized device, browser, page view, and traffic source data through Google Analytics 4 and Google Tag Manager.
How we use your information
We use form information only to reply to your inquiry within 24 business hours, prepare quotations and sample shipments, arrange logistics, and follow up on active orders. Analytics data improves site performance and content relevance.
Data sharing
We do not sell, rent, or trade your personal information. Form submissions are processed by Web3Forms; analytics by Google. We share information with Shandong Taishi Group only when production or shipping confirmation requires it, never for marketing.
Cookies and tracking
We use Google Analytics 4 and Google Tag Manager cookies for traffic measurement, plus a Cloudflare Web Analytics beacon for performance monitoring. No advertising or remarketing cookies. You may disable cookies in your browser; the site remains functional.
Your rights
You may request access, correction, or deletion of your personal information at any time. Email info@stonewoolsupply.com with subject "Privacy Request". We respond within 30 calendar days.
Data retention
We retain inquiry information for 24 months after the last contact, then archive or delete it. Quotation and order records are retained for 7 years per Chinese commercial law.
International data transfers
Stone Wool Supply operates from China. Form submissions are processed by Web3Forms (United States); analytics by Google services (United States). If you submit information from the European Economic Area or United Kingdom, your data is transferred under the service providers' standard contractual clauses.
Children's privacy
This is a B2B website. We do not knowingly collect information from anyone under 18.
Changes to this policy
We update this policy when our practices change. The "Last updated" date at the top reflects the current version. Material changes are flagged at the top of the page for 30 days.
Contact us
Questions about this policy: info@stonewoolsupply.com.